Insurance

Health Insurance

Blue Cross Blue Shield

Buy Up Plan
Base Plan
High Deductible Health Plan (HDHP) / Health Savings Account (HSA)

Additional HSA Information - WEX

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Blue Cross Blue Shield Prime Therapeutics Prescription Drug Information

For Prescription Drug Benefits Information, use the phone number on the back of your BCBS Member ID card (800.521.2227)

GLOSSARY OF HEALTH COVERAGE AND MEDICAL TERMS

Download Adobe PDF File

PREVENTIVE SERVICES FACT SHEET

Download Adobe PDF File

BCBS CLAIM FORM

Download Adobe PDF File

EMPLOYEE ASSISTANCE PROGRAM (EAP) FLYER

Download Employee Assistance Program (EAP) flyer
Download EAP Program Description Flyer

24/7 NURSELINE HANDOUT
Download Adobe PDF File

MDLive VIRTUAL VISITS (effective 1/1/2018)
Download Adobe PDF File

BLUE CROSS BLUE SHIELD GENERAL INFORMATION

Customer Service: 800-521-2227
Group #: 55863
Policy Holder: Employee
Identification #: Unique to each employee
Website: http://www.bcbstx.com/

Call Customer Service for:

  • Additional ID Cards
  • Claim Issues

Tips to remember when talking to customer service

  • Document the date,
  • Time of call, and
  • Name of customer service representative

Call Human Resources for all address changes

Behavioral Health Services
Participating behavioral health and chemical dependency professionals and physicians are also listed in this directory. However, before seeing a behavioral health professional or physician, you must preauthorize your care by calling 1-800-528-7264. Blue Cross and Blue Shield preauthorizes services and helps you select a participating behavioral health professional or physician. 

For more information about Blue Cross Blue Shield visit their website

To Locate a Provider, click on Find a Doctor in Your Network with Provider Finder on the BCBS main page. Towards the bottom of the page choose, Regional Directories - View Regional Directories. # 1. Blue Choice (PPO)for health plan, then # 2 Austin for the region and press Go. On the next page under Central, click Austin. Hint: the easiest way to find a Doctor’s name is to look him/her up in the index.

Blue Access on the web.  You will need the Group No. and your ID number to receive a login and password.

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Post-Retirement Health Care Benefits

Employees hired prior to July 1, 1996, who retire from the University with ten (10) or more years of uninterrupted service may be eligible to participate in the University’s post-retirement health benefit program.  Employees hired on or after July 1, 1996, are not eligible for post-retirement health care benefits.

Employees rehired after July 1, 1996, will be eligible for post-retirement health care benefits only if they satisfied the eligibility requirements for such benefits prior to their termination of employment and subsequent rehire.

Effective January 1, 2014, the University’s post-retirement health benefit program is provided through a Health Reimbursement Arrangement (HRA). Eligible retirees receive an employer-funded contribution to an HRA account, which may be used to reimburse qualifying health care expenses, including health insurance premiums. Eligibility for and participation in the HRA is subject to the terms and conditions of the plan.

Early Retirement Health Care Benefits

Employees who retire under the Regular Retirement Plan’s early retirement provisions may elect to continue coverage under the University’s Group Health Plan until age 65.

  • Grandfathered Participants: Certain employees who retired prior to January 1, 2014, or who are otherwise eligible under prior plan terms, may receive a University contribution toward Group Health Plan premiums in accordance with the terms of the applicable plan or individual agreement.
  • All Other Participants: Employees who retire on or after January 1, 2014, and who are not eligible for grandfathered benefits may elect to continue coverage under the Group Health Plan until age 65 but are responsible for the full cost of premiums, including any applicable dependent coverage.

Upon reaching age 65, retirees (and covered spouses, if applicable) are no longer eligible to participate in the Group Health Plan. At that time, eligible retirees may participate in the University’s post-retirement health benefit program (HRA), subject to plan terms.

The University reserves the right to modify, amend, or terminate its benefits programs, including retiree health benefits, at any time, with or without notice, to the extent permitted by applicable law. 

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Have questions regarding your coverage or need help communicating with the insurance carrier?

Please contact Gallagher Benefits Advocate Center (BAC)

bac.southwesternuadvocates@ajg.com (833)237-8315