Facilities Management

Work Order Request

Submit a Work order Request

You can submit and track Facilities Management Work Requests using Asset Essentials from any device with a web browser. At this time, Asset Essentials is the only place to submit work order requests to the Facilities Management — only emergencies should be submitted by telephone and followed-up with a work order to Asset Essentials. This page details the registration process and how to submit a work request through Asset Essentials.

  • Student Procedures
    1. Submit work order through the Asset Essentials link: https://assetessentials.dudesolutions.com/southwestern (see Quick Step Guide for Requesters below for instructions)
    2. Resident should reach out to RA if work order is more urgent
      1. RAs are on call from 7 PM - 7 AM
    3. RAs can determine if work order is more urgent
    4. If immediate assistance is needed, RA will call Campus Operator
    5. Campus Operators will call the designated number according to the Facilities schedule. Examples of emergencies are:
      1. Flooding/fire alarm issues
      2. Toilet, sink, tub, or shower clogged
      3. No power/locking issues with exterior doors
      4. Heating or A/C not working/broken glass doors/windows

    Emergency Response & RA On-Call Numbers

    Southwestern University Police Department (512) 863-1944
    After-Hours Emergency Maintenance (512) 863-6511
    Campus Operator (512) 863-6511
    RA on Duty - Brown-Cody, Clark, Mabee (737) 444-7904
    RA on Duty - Ruter, Herman Brown, Moody-Shearn, Fraternity Houses (737) 444.7911
    RA on Duty - McCombs, Lord Center, DLC (737) 444-7936
  • Faculty/Staff Procedures
    1. Open your Internet Browser (Safari, Firefox, etc.) and go to or click on the following link: https://assetessentials.dudesolutions.com/southwestern (see Quick Step Guide for Requesters below for instructions)
    2. If immediate assistance is needed, call the Facilities Management team at 512.863.1300 if during regular business hours or the Campus Operator at 512.863.6511 if after work hours. Examples of issues that would need immediate assistance are:
      1. Flooding/fire alarm issues
      2. No power/locking issues with exterior doors
      3. Heating or A/C not working/broken glass doors/windows

 

Quick Step Guide for Requesters

Open your Internet Browser (Safari, Firefox, etc.) and go to or click on the following link:https://assetessentials.dudesolutions.com/southwestern

How do I log in?
There’s a new portal to submit your work requests online. You can find it at URL above.

You will also have new login credentials:
Login: your email address
Password: Newuser1!

You will be asked to reset your password upon logging in. Your new password should be 6-20
characters in length and has at least a character in A-Z, a-z, 0-9 and a special character
(!@#$%^&*).

How do I make a request?
When you are ready to make a work request, here are some help guides and video resources to
help you through the process:

If you need assistance with the work order process contact Facilities Management at 512.863.1300.